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Managing Interpreter and ASL Accommodation RequestsIntroduction Some clients need more than a bilingual staff member to access therapy fully. Deaf and hard of hearing clients often require American Sign Language interpretation, while clients speaking less common languages may need a professional interpreter rather than relying on a staff member's partial fluency. Arranging these accommodations well takes planning, since a qualified interpreter...0 Commenti 0 condivisioni 18K Views 0 Anteprima
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Matching New Callers to the Right Clinician at IntakeIntroduction When a prospective client calls a therapy practice, they are rarely asking just for an appointment. They are asking, often without saying it, whether this is the right place and the right person to help them. Research on therapy outcomes has consistently shown that the relationship between client and clinician is one of the strongest predictors of progress. That means the match...0 Commenti 0 condivisioni 559 Views 0 Anteprima
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Supporting Clients With Chronic Illness and Co-Occurring Medical ConditionsIntroduction Many clients seeking therapy are also managing an ongoing physical health condition, and the two often intersect in meaningful ways, a chronic illness can contribute to anxiety or depression, and the stress of a mental health condition can make managing a physical illness more difficult. These clients frequently need a front desk experience that accounts for unpredictable health...0 Commenti 0 condivisioni 3K Views 0 Anteprima